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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

  • Moderator
  • Moderator
  • We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   T...
  • iRobby054
  • Newbie
  • 237730 Views
  • 232 comments
  • 1040 likes
  • Other
  • Fixed
  • 237730 Views
  • 232 comments
  • 1040 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

  • Moderator
  • Moderator
  • ...hey play a track, the queue will still have other songs from the playlist which aren't part of the genre filter.
  • Vasil
  • Moderator
  • 32493 Views
  • 140 comments
  • 638 likes
  • Other
  • Fixed
  • 32493 Views
  • 140 comments
  • 638 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

  • Moderator
  • Moderator
  • We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...
  • SK_20
  • Newbie
  • 2180 Views
  • 37 comments
  • 25 likes
  • Desktop
    Other
  • Under investigation
  • 2180 Views
  • 37 comments
  • 25 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

  • Moderator
  • Moderator
  • Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
  • Novy
  • Moderator
  • 3396 Views
  • 129 comments
  • 9 likes
  • Other
  • Fixed
  • 3396 Views
  • 129 comments
  • 9 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

  • Moderator
  • Moderator
  • We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
  • Steph60310
  • Newbie
  • 4857 Views
  • 29 comments
  • 23 likes
  • Other
    Your Library
  • Fixed
  • 4857 Views
  • 29 comments
  • 23 votes

[Sonos] Spotify randomly starts playing another song

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...

  • Moderator
  • Moderator
  • We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices.   This can usually be observed a...
  • Yordan
  • Moderator
  • 199 Views
  • 1 comments
  • 1 likes
  • Other
  • Under investigation
  • 199 Views
  • 1 comments
  • 1 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

  • Moderator
  • Moderator
  • Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.
  • solutionarchitect
  • Newbie
  • 10815 Views
  • 83 comments
  • 92 likes
  • Other
  • Fixed
  • 10815 Views
  • 83 comments
  • 92 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • BuggChaoz
  • Newbie
  • 49096 Views
  • 38 comments
  • 81 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 49096 Views
  • 38 comments
  • 81 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • nation
  • Newbie
  • 127021 Views
  • 137 comments
  • 832 likes
  • Other
  • Fixed
  • 127021 Views
  • 137 comments
  • 832 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 28250 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 28250 Views
  • 82 comments
  • 282 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • darkmercenary111
  • Newbie
  • 30800 Views
  • 158 comments
  • 452 likes
  • Other
  • Under investigation
  • 30800 Views
  • 158 comments
  • 452 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Jwesley0123
  • Newbie
  • 12703 Views
  • 73 comments
  • 100 likes
  • Other
  • Under investigation
  • 12703 Views
  • 73 comments
  • 100 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

  • Moderator
  • Moderator
  • We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...
  • mblackhurst
  • Casual Listener
  • 18066 Views
  • 56 comments
  • 57 likes
  • Other
  • Fixed
  • 18066 Views
  • 56 comments
  • 57 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • AlejaR
  • Moderator
  • 56227 Views
  • 385 comments
  • 261 likes
  • Accounts
    Other
  • Fixed
  • 56227 Views
  • 385 comments
  • 261 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • matiasd
  • Casual Listener
  • 61716 Views
  • 361 comments
  • 463 likes
  • Other
  • Fixed
  • 61716 Views
  • 361 comments
  • 463 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • JR_8000
  • Casual Listener
  • 42799 Views
  • 220 comments
  • 329 likes
  • Other
  • Fixed
  • 42799 Views
  • 220 comments
  • 329 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 26487 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 26487 Views
  • 111 comments
  • 232 votes

Downtime May 13: Support site pages not loading

Hey folks, A heads-up that some components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share Thanks for the patience!

  • Moderator
  • Moderator
  • Hey folks,   A heads-up that some  components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share 🙂 T...
  • Vasil
  • Moderator
  • 699 Views
  • 2 comments
  • 1 likes
  • Other
  • Fixed
  • 699 Views
  • 2 comments
  • 1 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • RansomGhost
  • Music Fan
  • 57090 Views
  • 309 comments
  • 421 likes
  • Other
  • Not Right Now
  • 57090 Views
  • 309 comments
  • 421 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
  • Eni
  • Moderator
  • 3760 Views
  • 11 comments
  • 29 likes
  • Other
  • Fixed
  • 3760 Views
  • 11 comments
  • 29 votes
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